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Absence Management

Absence days/employee

Daily cost of absence

Number of employees

Absence rate

0

Cost of absence per employee

$ 0

Total cost of absence

$ 0.00

Number of employees

Number of Injuries

Cost of injuries

$ 0.00

Enterprise • HR • Operations

HR Case Management

ERTrack is a specialist and market leading HR case management platform that provides centralised system to manage all employee relations cases. Achieve consistency in the way you track, investigate and analyse HR issues with ERTrack - the leading specialist employee relations case management software. Turn your cases into turned into manageable, visible stages and steps, featuring integrated emails, letter templates, reminder emails, task and action assignment, as well as real-time dashboards and powerful analytics.

Hidden costs of poorly managed employee relations

When employee concerns, workplace conflict and psychosocial risks are not managed proactively, organisations can face increased absenteeism, reduced productivity, higher turnover and greater legal and reputational risk.

Rather than responding reactively to workplace issues, organisations should adopt a structured and consistent approach to HR case management.

A proactive model focused on early intervention, clear communication and employee support helps improve workplace culture, strengthen workforce wellbeing and reduce operational disruption and organisational risk.

Higher absenteeism

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Unresolved workplace issues, psychosocial risks and poor employee support can contribute to higher absenteeism, disengagement and reduced work output.

Increased turnover

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Poor handling of ER matters can damage workplace culture, reduce employee trust and increase turnover. Replacing employees creates additional recruitment, onboarding and training costs, while also affecting team morale and continuity.

Psychosocial risk

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When workplace concerns are not addressed early, issues can escalate into formal grievances, mental health impacts, extended absences and more complex workplace interventions.

Compliance risks

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Compliance

Inconsistent HR processes, poor documentation and delayed issue resolution can expose organisations to unfair dismissal claims, complaints, psychosocial hazard breaches and reputational damage.

HR case management made easy

ERTrack simplifies the employee relations case management process. The benefits of a single portal, designed by HR professionals, ensures ERTrack is optimised for the modern HR team.

  • Designed by HR professionals, for HR professionals
  • Simplified case management
  • Reporting & analytics
  • Comprehensive functionality

Benefits

1

Resolve Cases Quicker

Securely record every detail of a case - keep on track, on-time and reduce management costs and admin.

2

Consistent Workflows

Flexibility to design custom forms and templates to manage cases and ensure consistency in processes.

3

Reporting & Analytics

Get detailed real-time analytics and insights into your data. Respond to board requests with smart, strategic action.

Key features

Designed by HR professionals

Delivering a superb user experience ERTrack provides fast case creation, case management workflows, customised actions, alerts and secure information storage. Designed to provide consistent workflows to easily track case outcomes and review data all in one place.

Comprehensive functionality

Some of the key functionality features include: simple case creation, case investigations and system-driven escalations, assign case tasks and actions and track against due dates, customise alerts and reminders, flexible and customised workflows, powerful dashboard analytics and detailed case reporting in real-time, track cases against employees or specific case types, restricted access for sensitive cases and levels of responsibility, secure, encrypted data storage, and API’s and third party integration.

Simplified case management

Record every detail of a case using customised case forms and workflows. Achieve consistency in the way you manage and investigate cases and ensure all of your documentation is stored in one place and linked to a case.

Reporting & analytics

As HR leaders take on an increasingly strategic role, they need deep data, intuitive analytics, and the support to turn insight into action. Ability to view adviser activities and caseloads at a glance, analyse trends in case activity, identify where cases are coming from through real-time case analysis, identify people and behavioural risks that require proactive management, and respond to insights with smart, strategic action

Drive outcomes, not just processes

Our suite of services works together to reduce risk, lower costs, and support your workforce.

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Absence Management

Absence recording and health advice service that provides a simple process for employees to report an absence, receive 24x7 confidential health advice, real-time absence reporting and interactive leader-level dashboards and absence workflows.

Outcome: Faster Recovery
Workplace injury

Injury Management

Early intervention injury triage, injury treatment and claims management through our 24×7 telehealth nurse contact centre to improve stay at work outcomes and minimise unnecessary medicalisation.

Outcome: Faster Recovery
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Tailored Corporate Health Solutions

24x7 nurse-led telehealth triage and clinical advice that adapts to the needs of your workforce. Structured clinical decision-making to support organisaitons across varying workforce sizes, locations and operating models.

Outcome: Operational efficiency

Frequently asked questions

How quickly can ERTrack be implemented?
ERTrack can be implemented quickly and tailored to your organisation’s workflows, case management requirements and reporting needs. With configurable forms, workflows, integrations and onboarding support, we help organisations deploy the platform efficiently and start improving visibility, consistency and compliance across HR case management processes sooner.

What HR matters can ERTrack manage?
What HR matters can ERTrack manage?ERTrack supports performance management, misconduct, grievances, investigations, policy breaches and workplace complaints.

Does ERTrack software integrate with existing systems?
Yes. ERTrack is designed to integrate with existing systems and can connect with our broader software platforms, including AbsenceTrack, IncidentTrack and MedTrack. The platform also supports APIs and third-party integrations to help streamline workflows, centralise employee relations data and improve visibility across HR processes.

Why should my organisation implement ERTrack software?

Organisations implement ERTrack to streamline and strengthen the management of employee relations and HR case management processes. ERTrack helps centralise case information, improve consistency, automate workflows, support compliance obligations and provide greater visibility across workplace matters - helping reduce risk, improve efficiency and support better employee outcomes.

How does ERTrack support compliance and record keeping?
ERTrack provides centralised documentation, audit trails and controlled access to support employment law and privacy obligations.

Is ERTrack suitable for large organisations?
Yes. ERTrack is scalable and suitable for organisations managing high volumes of employee relations cases.

Ready to build a safer, healthier workforce?

Speak with our team to learn how our proactive health programs can support your organisation.

 

Contact us

General enquires: 1300 851 080

Sales enquires: 1300 655 123

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